What are sub-accounts?
We refer to additional contacts or users as Sub-Accounts. There are times when you may want to allow someone to access your account:
- You have an accountant who handles your invoices and payments.
- You have a web developer who needs access to your hosting service or the domain controls.
- You have different business and billing addresses, or several people who manage your account.
How can I add a sub-account?
The process for adding a new sub-account or updating an existing one is the same. But first, you will need to log in to your client area.
Step 1: Go to: https://manage.christianwebhost.com/ or click the "Login" button located at the top right of our website. Unless you change them, your login details are the email address and password used when the account was created.
Step 2: After logging in to your client area, you should see your Contacts on the left. Click the contact that you wish to update or + New Contact to add a new one.
Step 3: After clicking the Contact or New Contact button, you should see the Add New Contact screen.
- If you click a current sub-account, you will be able to update that contact’s information as well.
Step 4: Select which account you want to update, or choose Add New Contact.
Step 5: Fill in the contact information for the sub-account. Be sure to fill in all fields.
Each account and sub-account requires a unique email address, as this is what is used as the username. If you have email hosting with us, you can create an email address for this new contact or an alias if you do not wish to manage another mailbox. This is the address to which we will send notices and invoices. This is also where we would send the password reset emails.
Step 6: If you want this contact to be able to log in to your client area, you will need to tick the Activate Sub-Account checkbox. If this sub-account is just for an alternative contact address (e.g., Billing address), you can leave this unchecked.
Step 7: You will now see several permissions options. Select what permissions this user will have and what parts of the client area they will have access to.
Step 8: Set up a password for this user. This user will be able to access your client area using their email address and the password set here.
Step 9: Set which notification emails this account will receive, such as product notices or invoices only.
Step 10: After updating the information, click Save Changes to save.
- You can also delete the sub-account here by clicking the Delete Contact button.