How do I set up Outlook (older versions)?

Step 1: To add your email address to Outlook, click File in the upper left.

Step 2: Click Add Account.

Step 3: Click the ‘Manual setup‘ option and click Next.

Step 4: Select the service type (IMAP or POP) and click Next. 

  • IMAP: keep messages synced to the server
  • POP: download and store messages locally

Step 5: You should now be able to enter your email settings.

  • User Information:
    • Your Name: this is what is displayed on sent messages
    • Email Address: your email
  • Server Information:
    • Account Type: choose between POP and IMAP.
    • Incoming Mail Server: mail.example.com (replace example.com with your domain)
    • Outgoing Mail Server (SMTP): mail.example.com (replace example.com with your domain)
  • Login Information:
    • User Name: this is your email address
    • Password: your email password
  • ‘Require log on using Secure Password Authentication (SPA)’ should not be checked.

Step 6: Before proceeding, click More Settings.

Step 7: Once the window loads, click the Outgoing Server tab. Make sure that ‘My outgoing server (SMTP) requires authentication’ is checked and that ”Use same settings as my incoming mail server” is selected.

Step 8: Now, click the Advanced tab. This tab will be slightly different depending on whether you are using POP or IMAP.

Advanced POP Settings: You only need to worry about the Server Port Numbers section.

  • Incoming server (POP3: 995): The checkbox that states ‘This server requires an encrypted connection’ should be checked.
  • Outgoing server (SMTP: 465): Use the SSL type from the encryption connection drop-down.

Advanced IMAP Settings: You only need to worry about the Server Port Numbers section.

  • Incoming server (IMAP: 993): Use the SSL type from the encryption connection drop-down.
  • Outgoing server (SMTP: 465): Use the SSL type from the encryption connection drop-down.

Step 9: After updating these settings, click OK. You should close the window, and you will be back on the setup page.

Step 10: Click Next to test the settings.

Step 11: Once the test is complete, click Finish to complete the setup.

Step 12: Congratulations! You’ve just set up Outlook with your new email address. Try sending yourself a test message to ensure you can both send and receive messages. If you have trouble sending or receiving email, try running through the steps to update an existing account to see if that helps. 

How do I set up Outlook (newer versions)?

Step 1: To add your email address to Outlook, click File in the upper left.

Step 2: Click Add Account.

Step 3: Click Advanced options and check the box next to ‘Let me set up my account manually’.

Step 4: Enter your email address in the field and then click Connect.

Step 5: Select the service type (IMAP or POP) and click Next. 

  • IMAP: keep messages synced to the server
  • POP: download and store messages locally

Step 6: You should now see your account settings. The settings are mostly the same for both POP and IMAP, the only difference being the port number for the incoming mail server.

Step 7: Add Incoming Outlook Settings.

  • Server: mail.example.com (replace example.com with your domain)
  • Port:
    • IMAP: 993
    • POP: 995
  • Encryption type: This will either be a drop-down menu or a checkbox.
    • If you have the drop-down menu, select SSL/TLS.
    • If there is a checkbox labeled ‘This server requires an encrypted connection,’ ensure it is checked.
    • ‘Require log on using Secure Password Authentication (SPA)’ should not be checked.

Step 8: Add Outgoing Outlook Settings.

  • Server: mail.example.com (replace example.com with your domain)
  • Port: 465
  • Encryption type: This will either be a drop-down menu or a checkbox.
    • If you have the drop-down menu, select SSL/TLS.
    • If there is a checkbox labeled ‘This server requires an encrypted connection,’ ensure it is checked.
    • You do not need to change the Server Timeouts slider.
    • ‘Require log on using Secure Password Authentication (SPA)’ should not be checked.
    • ‘My outgoing (SMTP) server requires authentication’ should be checked, and ‘Use the same settings as my incoming mail server’ should be selected.

Step 9: After updating these settings, click Next in the lower right.

Step 10: You will now be prompted for your email password. 

Step 11: After you enter the password, Outlook should now test the settings. Once it completes, you can click Finish.

Step 12: Congratulations! You’ve just set up Outlook with your new email address. Try sending yourself a test message to ensure you can both send and receive messages. If you have trouble sending or receiving email, try running through the steps to update an existing account to see if that helps. 

How do I update an existing Outlook account?

Step 1: To update your email account, first, access the account settings. You will need to click File in the upper left.

Step 2: Click Account Settings in the drop-down menu.

Step 3: Now, click the email in question to ensure it is selected, and then click Repair just above it.

Step 4: Click Advanced options and check the box next to ‘Let me repair my account manually’ to enter your email account settings. The settings are mostly the same for both POP and IMAP, the only difference being the port number for the incoming mail server.

Step 5: Adjust Incoming Outlook Settings.

  • Username: your email address
  • Password: your email password
  • Server: mail.example.com (replace example.com with your domain)
  • Port:
    • IMAP: 993
    • POP: 995
  • Encryption type: This will either be a drop-down menu or a checkbox.
    • If you have the drop-down menu, select SSL/TLS.
    • If there is a checkbox labeled ‘This server requires an encrypted connection,’ ensure it is checked.
    • ‘Require log on using Secure Password Authentication (SPA)’ should not be checked.

Step 6: Adjust Outgoing Outlook Settings.

  • Server: mail.example.com (replace example.com with your domain)
  • Port: 465
  • Encryption type: This will either be a drop-down menu or a checkbox.
    • If you have the drop-down menu, select SSL/TLS.
    • If there is a checkbox labeled ‘This server requires an encrypted connection,’ ensure it is checked.
    • You do not need to change the Server Timeouts slider.
    • ‘Require log on using Secure Password Authentication (SPA)’ should not be checked.
    • ‘My outgoing (SMTP) server requires authentication’ should be checked, and ‘Use the same settings as my incoming mail server’ should be selected.

Step 7: After updating these settings, click Repair in the lower right. 

Step 8: Outlook should now test the settings. Once it completes, you can click Finish. Your account should now be working correctly.

If you have any further questions, please ask to speak with a live customer service specialist or email support@christianwebhost.com for further assistance.