Do I need to update my domain contact information?
ICANN, the organization responsible for managing the domain name system (DNS) worldwide, requires that all ICANN-accredited Registrars formally remind their customers once a year to review and update the contact information associated with their domain names. All domains must have up-to-date contact information.
Not having up-to-date domain contact information can cause issues with updates and renewals, as well as an increased potential for hijacking attempts. It also means that we may not be able to contact you in the event of a domain issue, such as a WhoIs verification request.
How can I update my domain contact information?
Step 1: Go to: https://manage.christianwebhost.com/ or click the "Login" button located at the top right of our website. Unless you change them, your login details are the email address and password used when the account was created.
Step 2: Once logged in, click the Domains section.
Step 3: From the My Domains page, select the domain you wish to update by clicking the row. You can click anywhere on the box, except the domain name, as this will take you to the domain’s website.
Step 4: From the Manage menu, click Contact Information.
Step 5: Update your contact information by either entering the new data or selecting your current primary account information.
Important Notes About Domain Contact Updates
- There are three separate sets of contact information (Registrant, Admin, and Technical). While all of these should be kept up to date, the Registrant and Admin sets are the most important.
- The format for the phone number must be +1.[ten digits] to update the contacts (e.g.,. +1.8665554269).
- After updating your contact information, you will receive an email requesting verification that you asked for the update and that the information is correct.
- If you do not verify the domain within 14 days, the domain will be suspended and will no longer function. If your domain is suspended due to verification issues, you can resolve the issue by verifying the domain using this verification email.
- Updating domain contact information will initiate a 60-day ICANN lock on the domain.
Extra Tips
- It is good practice to use an email address for domain contacts that does not use that same domain (e.g., the domain example.com should not use email@example.com). The reason for this is that if there were ever an issue with the domain, it would most likely be unable to receive emails. This will make correcting the problem difficult. You can use a mailbox from one of your other domains if you have multiple domains.
- The email address on the domain contacts must be active. From time to time (and whenever you update your contact information), you will receive emails from the registrar, asking you to verify your domain contact information. If you fail to verify the domain within 14 days, the domain will be temporarily suspended. This is another reason to use an email that is not the same as your domain.