What is Email Defense?
Email Defense is an email filtering service that scans your incoming email for spam. The service identifies potential and known spam characteristics and quarantines any identified threats.
And not just spam. Email Defense will also look for malware, viruses, and phishing attacks. Email Defense is constantly checking for spam and updating its filters to block potential threats before they can do any harm.
Another great benefit of Email Defense is that, if your mail server is unreachable for any reason, it will queue your mail until it can be delivered. You can access this queued mail from the Email Defense interface.
How does Email Defense protect my mailbox?
While the service is quite complex on the back end, essentially, what Email Defense does is redirect your mail to their filtering servers, where it checks your emails for known threats and potential spam or phishing. It will also look out for potential unknown threats. Any mail that appears suspicious is placed in quarantine for your review later. Mail that is known to be dangerous is rejected, and any safe mail is then forwarded to your mail server.
How do I get Email Defense?
You can purchase Email Defense directly from your client area.
Step 1: Go to: https://manage.christianwebhost.com/ or click the "Login" button located at the top right of our website. Unless you change them, your login details are the email address and password used when the account was created.
Step 2: Once you are logged into your client area, you can choose Order New Services from the Shortcuts menu on the left. This will take you to the Products page.
Step 3: Select Product Addons from the menu. You should now see all the addons available for your shared hosting account.
- If you have more than one hosting plan, you can choose which plan you would like to add the Email Defense to.
Step 4: After making your selection, click Order Now to initiate the checkout process.
Step 5: Once the order is complete, the installation process will begin.
- There are a few DNS updates that need to be done to your zone file, but if you are using our nameservers, we can update them for you. Otherwise, we will provide you with the new records.
- You will not need to update your mail clients. Everything on your end will continue to function as normal. Only with less spam. And phishing emails. And malware.
How do I manage my Email Defense service and spam quarantine?
Step 1: After purchasing your Email Defense service, you will receive an email with your credentials to access your Email Defense dashboard. You can log in to your dashboard at https://login.antispamcloud.com/.
Step 2: From your Email Defense dashboard, click Users & Permissions to set up accounts for individual users.
- Clicking the Manage email users app will allow you to set up a management account for each email user, enabling them to monitor their spam filter.
- The credentials for the user account will be as follows:
- Login URL: https://login.antispamcloud.com/
- Username: the user's email address
- Password: the password you create
Step 3: From your Email Defense dashboard, click Incoming. This is the most important section of your Email Defense dashboard. Monitor the email filter, check logs, and manage your quarantine from here.
- Logs: Search through your incoming email logs here.
- Delivery issue log: View the logs of any mail that the filter tried to forward to your mail server and failed here.
- Spam Quarantine: This is the main part of your email filter services.
- Destinations: Set the domain name of your mail server here. This is where the filter will forward safe emails to. It should be set to emaildefense.[your domain].
- Domain Settings: Update your notification email, time zone, and other options here.
Step 4: Click Spam Quarantine to manage where the filter places emails that are flagged as potential spam. Use the quarantine to help train the filter by releasing good mail from quarantine and sending it to your mail server, or by removing it and flagging the sender as trusted.
Step 5: Once you open the Spam Quarantine app, you will see a list of all the mail the filter has flagged and quarantined.
Step 6: Clicking the drop-down menu for each email will show handling options (bulk actions are available):
- Block sender and remove from quarantine
- Remove from quarantine (this deletes the email)
- Release from quarantine (this sends it to your inbox)
- Release and train from quarantine
- Download the quarantined message
- Telnet SMTP test
- Sender callout
- Recipient callout
- Add sender to allow list
- Block sender
- Block recipient
- Delivery issue log
- Compose reply
- View email
- *Export as .CSV
Step 7: It is a good habit to check this quarantine periodically (once a week, for example). The more that you interact with the quarantine, the better it will get at sorting your emails. It is also the first place you should check if you did not receive an email you were expecting.