How do I set up Apple Mail on macOS?

Step 1: Open Apple Mail (Mail in your Applications or from the Dock).

Step 2: Click the Mail menu in the upper left (to the right of the Apple logo).

Step 3: Click Add Account.

Step 4: Click Other Mail Account.

Step 5: Click Mail account.

Step 6: Fill in the requested information:

  • Name: This will be the name shown on your sent emails
  • Email: Your new email address.
  • Password: Your email password

Step 7: You may see an error at this step – Mail can’t verify the identity of autodiscover.example.com. That’s fine; you can go ahead and click Connect. If you see another error for the domain, click Connect again.

Step 8: Now, fill in your incoming mail settings.

  • Email Address: Should have your email address prefilled.
  • Username: Should be your full email address.
  • Password: Enter your email password.
  • Account Type: Select the service type (IMAP or POP) and click Next. 
  • IMAP: keep messages synced to the server
  • POP: download and store messages locally
  • Incoming Mail Server: mail.example.com (replace example.com with your domain)
  • Outgoing Mail Server: mail.example.com (replace example.com with your domain)

Step 9: Click Next.

  • Click Sign In for older devices.

Step 10: You may see another error here – Mail can’t verify the identity of mail.example.com. Again, that’s fine. Click Connect.

Step 11: Ensure that Mail is selected (Notes is optional) and click Done.

Step 12: Congratulations! You’ve just created your email account. Try sending yourself a test message to make sure it’s working. If you have trouble sending or receiving email, try running through the steps to update an existing account to see if that helps. 

How do I update Apple Mail on macOS (newer devices)?

If your email is already added to your device but you are experiencing issues sending or receiving mail, or if you encounter pop-ups stating Unable to Verify Certificate, you may need to adjust your incoming and outgoing mail settings.

Step 1: Open Apple Mail.

Step 2: From the Mail menu, choose Preferences.

Step 3: Click Accounts from the top menu.

Step 4: Select your email account from the list on the left.

Step 5: Click the Server Settings tab.

Step 6: You should see a checkbox for both the incoming and outgoing mail servers that says “Automatically manage connection settings.” Both of these should be unchecked. Once unchecked, new fields will show.

Step 7: Check/adjust the Incoming Mail Server Settings (POP or IMAP):

  • User Name: your full email address
  • Password: your email password
  • Server Name: mail.example.com, with your own domain name replacing example.com.
  • Use SSL: must be checked
  • Authentication: must be set to Password.
  • Server Port: 
    • IMAP: 993
    • POP: 995

Step 8: Check/adjust the Outgoing Mail Server Settings.

  • User Name: your full email address
  • Password: your email password
  • Server Name: mail.example.com, with your own domain name replacing example.com.
  • Use SSL: must be checked
  • Authentication: must be set to Password.
  • Server Port: 465

Step 9: You’re all set! All of your settings should now be up to date. If you continue to experience issues, try these troubleshooting tips.

How do I update Apple Mail on macOS (older devices)?

If you have trouble sending email, or you are plagued with pop-ups saying that Mail can’t verify the identity of mail.example.com, you may need to adjust your outgoing email settings.

Step 1: Open Apple Mail.

Step 2: From the Mail menu, choose Preferences.

Step 3: Click Accounts from the top menu.

Step 4: Select your email account from the list on the left.

Step 5: In the accounts information tab, start adjusting the Incoming Mail Server (POP or IMAP) settings.

  • Incoming Mail Server: mail.example.com, with your own domain name replacing example.com.
  • User Name: your full email address
  • Password: your email password

Step 6: In the Advanced tab, finish adjusting the Incoming Mail Server (POP or IMAP) settings.

  • Server Port: 
    • IMAP: 993
    • POP: 995
  • Use SSL: must be checked
  • Authentication: must be set to Password.

Step 7: Navigate to the Account Information tab.

Step 8: Click the up-down arrow icon to the right of Outgoing Mail Server (SMTP).

Step 9: Click Edit SMTP server list. You should now see a list of all your SMTP servers at the top of this window, along with the settings at the bottom.

Step 10: In the Account Information tab, start adjusting the Outgoing Mail Server (POP or IMAP) settings.

  • Description: not server-related, whatever you like
  • Server Name: mail.example.com, with your own domain name replacing example.com
  • TLS Certificate: none

Step 11: In the Advanced tab, finish adjusting the Outgoing Mail Server (POP or IMAP) settings. Note: It may state that the username and password are optional. This is not correct. They need to be entered.

  • Automatically detect and maintain account settings: this should be unchecked
  • Port: 465
  • Use SSL: checked
  • Authentication: Password
  • Allow insecure authentication: uncheck
  • User Name: your full email address
  • Password: your email password

Step 12: You’re all set! All of your settings should now be up to date. If you continue to experience issues, try these troubleshooting tips.

If you have any further questions, please ask to speak with a live customer service specialist or email support@christianwebhost.com for further assistance.